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Privacy Policy

Last updated: 17 June 2026

This Privacy Policy explains how SOLA UK Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website (https://sola-uk.com) or enquire about our solar, battery storage, heat pump and EV charging services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

SOLA UK Ltd is the data controller responsible for your personal data. We are registered in England & Wales (Company No. 12993768).

Information We Collect

We collect personal data that you provide directly to us, including:

  • Contact details — your name, email address, phone number and postcode when you complete a quote request, contact form or referral form.
  • Enquiry details — the service you are interested in and any additional information you choose to share about your property or requirements.
  • Referral details — where you refer a friend, the name and contact details you provide for that person (you confirm you have their permission to share these with us).
  • Technical data — IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies. See our Cookie Policy.

How We Use Your Information

We use your personal data to:

  • Respond to your enquiry and provide a quotation;
  • Arrange surveys, installations and aftercare for our services;
  • Administer our referral programme;
  • Improve our website and understand how visitors use it;
  • Comply with our legal and regulatory obligations.

Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent — where you submit an enquiry or referral, or agree to non-essential cookies.
  • Contract — where processing is necessary to provide services you have requested.
  • Legitimate interests — to operate, secure and improve our business and website, provided your rights do not override these interests.
  • Legal obligation — where we must process data to comply with the law.

Sharing Your Information

We do not sell your personal data. We share it only where necessary with:

  • Service providers who help us run our business, such as our form-handling provider (Formspree) and website hosting, who act as processors on our behalf;
  • Embedded services such as Google Maps, which may receive technical data when their content loads on our pages;
  • Regulators or authorities where required by law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes set out above, including to meet legal, accounting or reporting requirements. Enquiry data is typically retained for up to 24 months unless you become a customer, in which case we retain records for the period required to provide warranties and meet our legal obligations.

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request erasure of your data ("right to be forgotten");
  • Object to or restrict our processing;
  • Request data portability;
  • Withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at sales@sola-uk.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Form submissions are transmitted over encrypted (HTTPS) connections.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@sola-uk.com or call 0800 470 0922.