Privacy Policy

SOLA Renewable Company Ltd ("SOLA UK", "we", "us", "our") is a company registered in England and Wales (Company No: 12993768), with its registered office at Arquen House, 4–6 Spicer Street, St Albans, England, AL3 4PQ.

We are the data controller for personal data collected through this website and through the provision of our services. If you have questions about how we handle your data, please contact us at sales@sola-uk.com or call 0800 470 0922.

When you request a quote, complete a contact form, or enquire about our services, we collect: your name, email address, phone number, property address or postcode, and any details you provide about your energy requirements.

When you use our website, we may automatically collect technical data including your IP address, browser type, referring page, pages visited, and time spent on the site. This is collected through cookies and analytics tools.

If you refer a friend or apply to our partner network, we collect the information you submit in those forms.

We use the information you provide to: respond to your enquiry and provide you with a quotation; arrange and carry out a survey of your property; install and commission renewable energy systems; send you information about our services where you have consented to this; comply with our legal obligations as an MCS-certified installer.

We use website analytics data to understand how visitors use our site and to improve its content and performance. This data is processed in aggregate and is not used to identify individuals.

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

We process your personal data on the following legal bases under the UK GDPR: (a) Contract — processing necessary to take steps at your request prior to entering a contract, and to perform a contract with you; (b) Legitimate Interests — processing necessary for our legitimate interests in running our business and improving our services, where those interests are not overridden by your rights; (c) Consent — where you have given explicit consent, for example to receive marketing communications.

We may share your data with trusted third parties strictly for the purpose of delivering our services. These include: surveyors or subcontractors engaged to assist with your installation; our CRM and email software providers; our cloud hosting and form processing providers; the Microgeneration Certification Scheme (MCS) as required for registration of your installation; DNOs (Distribution Network Operators) where grid notification is required for your system.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For installation projects, we typically retain records for a minimum of 10 years following completion, to support warranty claims and MCS compliance. For enquiries that do not proceed to installation, we retain contact records for up to 3 years.

You may request deletion of your data at any time (subject to our legal and contractual obligations to retain certain records).

Our website uses cookies to improve your experience and to gather anonymous analytics data. Strictly necessary cookies are placed automatically and cannot be disabled. Analytics and preference cookies are placed only with your consent, which you can manage through our cookie banner.

You can also manage cookies through your browser settings. Disabling cookies may affect your experience of our website.

Under UK data protection law, you have the following rights: the right to access a copy of your personal data; the right to rectify inaccurate data; the right to erasure (in certain circumstances); the right to restrict processing (in certain circumstances); the right to data portability; the right to object to processing based on legitimate interests; and the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at sales@sola-uk.com. We aim to respond to all valid requests within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Our internal systems require authentication and access is restricted to staff who need it to do their jobs.

No method of data transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee the absolute security of information transmitted to our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or in data protection law. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact: SOLA Renewable Company Ltd, Arquen House, 4–6 Spicer Street, St Albans, AL3 4PQ. Email: sales@sola-uk.com. Phone: 0800 470 0922.